A highly interactive Negotiation Skills Course

Most people are not skilled negotiators. They either demand too much or give away too much. Often they adopt entrenched positions or use aggressive behaviour, and end up having to lose face or fail to make a deal. Very often this leads to disputes between the parties and into the law courts. The UK Construction Industry Training Board has quantified this adversarial approach to business. They estimate that up to 40% of the cost of construction can be saved by working with companies rather than against them. Similar savings may be applied across all industry sectors. This course aims to provide delegates with the opportunity to practice the skills required to be a successful negotiator and to achieve not only win/win but also to foster long-term relationships.

Maximum number of delegates is 12.

The course is 2 days. Ideally the days should run concurrently, however it is possible to split the days over two weeks.

This module covers:

• Understanding the phases in a negotiation
• The golden rules of negotiation and how to get the best deals
• Using listening to build empathy and a clear understanding of needs
• The power of effective questioning in a negotiation
• Making an influential and persuasive case for what you want
• Recognising and using negotiating styles
• Reducing conflict
• Building working relationships

Prerequisites

There are no prerequisites to this course, however it is beneficial to have attended "Assertiveness Skills".

Further information

For further information, please contact us or:

• Download Course Briefing Document

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