A highly interactive Assertiveness course

The way we behave towards other people, the things we say, and the way we say them all affect our relationships whether at work, socially, or within our homes. When dealing with people (be they clients, colleagues, friends, or members of your family) you may find that you become involved in discussions that are not as productive as you would wish. It may be that you end up arguing or failing to reach agreement. How often does this happen? How much time does it waste? How tiring or stressful is it? What effect is this having on your health? What will be the cost? How difficult does it make your life? What if it continues to happen? Many people have discovered that by modifying their choice of behaviour they can decrease confrontation, do better deals, persuade others more easily, and generally make life more fulfilling.

This module is aimed at helping delegates to learn and practice the skills required to assert themselves while respecting individual rights.

Maximum number of delegates is 12.

The course is 2 days. Ideally the days should run concurrently, however it is possible to split the days over two weeks.

This module covers:

• Gain knowledge of communication styles, understanding yours and others
• When and why to assert yourself
• Skills of listening to others to get real understanding
• The art of effective questioning
• Giving and receiving feedback
• How to get your message across in a clear and concise way
• Making an influential and persuasive case for what you want
• Skills of effectively participating in meetings and handling conversations with people from other functions

Prerequisites

There are no prerequisites to this course except to try to maintain an open mind.

Related Training

Assertiveness Skills for Women (same content as this course but for women only and normally run by a female tutor)

Further information

For further information, please contact us or:

• Download Course Briefing Document

‹ Back to courses home.